Refund & Return Policy
Last updated: 07 September 2026
Foodos India Pvt. Ltd, Plot No. B7, Winway World Offices, 2nd Floor, Scheme No. 54, Vijay Nagar, Indore 452010, Madhya Pradesh
When we will take a product back
Tell us within 7 days of delivery if:
the pack arrived damaged, torn or leaking
you were sent the wrong product or the wrong weight
the pack was already open, or its seal was broken
the product is past its best-before date on the day it reached you
Send us a photograph of the pack and the batch printed on it. That is usually all we need.
When we cannot
An opened or part-used pack cannot be returned. Ground spice cannot be resold once a seal is broken, and we will not put it back into stock for somebody else. This is a food safety rule and we do not make exceptions to it.
We also cannot take back:
a product returned after 7 days from delivery
a pack whose batch number does not match what we despatched
a complaint about aroma, colour or coarseness alone — spices vary between harvests and between batches, and a difference is not a defect
How to tell us
WhatsApp is fastest and lets you send the photograph in the same message: +91 96910 55220. Or write to support@foodosindia.com, or call 1800-569-2929 between 10 AM and 7 PM, Monday to Saturday.
Tell us your order number, what is wrong, and send a photograph of the pack with the batch number visible.
What happens next
We answer within 2 working days.
If we accept the complaint we will either send a replacement at no cost, or refund you — your choice.
A refund goes back the way you paid: to the same card, UPI or bank account, within 7 working days of us accepting the complaint. For a Cash on Delivery order we transfer it to a bank account you give us.
We do not charge you to return a product that was wrong or damaged. We arrange the pickup, or ask you to dispose of it and send a photograph — whichever costs less than the product is worth.
Orders you cancel
Before despatch: cancel by WhatsApp or phone and you pay nothing.
After despatch: we cannot cancel it in transit. Use the returns process above once it reaches you.
If you refuse a Cash on Delivery parcel at the door, the courier still charges us for carrying it there and back. That charge is passed on to you, and we will tell you the amount before asking for it. This does not apply if the parcel was damaged, or was not what you ordered — then it is our cost, not yours.
If a parcel never arrives
Most orders reach you within 7 to 10 days of despatch. If yours has not arrived by the 10th day, tell us. We will trace it with the courier and, if it is lost, send a replacement or refund you in full — your choice.
Distributorship and onboarding fees
Covered by our Terms of Service, not by this page. In short: refunded if we decline your application, not refunded if you withdraw after onboarding has begun.
If you are not satisfied with our answer
Write to our Grievance Officer:
Pawan Kumawat, Head of Agency
pawan.kumawat@foodosindia.com · +91 96910 55220
Complaints are acknowledged within 24 hours and resolved within 15 days.
Nothing on this page takes away a right you have under the Consumer Protection Act, 2019.
Foodos India Pvt. Ltd Plot No. B7, Winway World Offices, 2nd Floor, Scheme No. 54, Vijay Nagar, Indore 452010, Madhya Pradesh support@foodosindia.com · 1800-569-2929 GST 23AAECF8898A1ZJ · FSSAI Licence 21424850006356 · CIN U15549MP2022PTC059204